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Privacy Policy

Last Updated / Effective Date: Sep 01, 2026

This Privacy Policy describes how SOZO Integrative Wellness and SOZO Health, Inc. (DBA SOZO Acupuncture) (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit or use our website at https://www.sozointegrativewellness.com (the “Service”).

By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not access or use our website.

1. Corporate & Contact Information

2. Medical Information & HIPAA Notice Disclaimer

This Privacy Policy applies to information collected through our public website and marketing communication programs, including email and SMS. It does not replace our separate Notice of Privacy Practices governing protected health information. Personal health information (PHI) collected during clinical intake, consultations, or treatments at our clinic is separately protected under the Health Insurance Portability and Accountability Act (HIPAA) and California medical privacy laws.

3. Information We Collect

We may collect the following types of information when you interact with our website:

  • Voluntary Personal Information: Name, email address, phone number, insurance provider details, and any message content submitted through contact forms or appointment booking requests.

  • Automated Technical & Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, time spent, and analytics data collected via cookies or similar tracking technologies.

4. How We Use Your Information

We use collected information for legitimate clinical and business purposes, including:

  • Operating, maintaining, and enhancing our website and online services.

  • Processing appointment requests, verifying insurance benefits, and providing customer support.

  • Sending administrative notifications, appointment confirmations, or updates.

  • Ensuring compliance with legal obligations and resolving potential disputes.

4-A. SMS Marketing & Mobile Information

This Privacy Policy also applies to personal information collected through our SMS marketing signup forms and text messaging program, whether you subscribe through our website or another signup method. When you opt in to receive marketing text messages from SOZO, we may collect your name, mobile phone number, consent records, messaging preferences, and message interaction data. We use this information to send the service announcements, special offers, and other promotional messages described at signup, manage subscriptions, respond to inquiries, and maintain consent and opt-out records.

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Consent to receive marketing text messages is obtained separately from consent to receive marketing emails or appointment reminders. Visiting our website, providing a phone number for care, or booking an appointment does not by itself enroll you in SMS marketing. Consent is not a condition of purchasing services or receiving care.

We do not sell or rent mobile phone numbers, SMS opt-in data, or consent records. We do not share this information with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers that help operate our messaging program, including Mailchimp and telecommunications providers, as necessary to deliver messages and manage subscriptions. We may also disclose information when required by law.

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You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact info@sozointegrativewellness.com. Message frequency varies. Message and data rates may apply.

We retain SMS information for as long as reasonably necessary to operate the program, honor opt-out requests, maintain consent records, and meet applicable legal obligations. The safeguards described in Section 7 apply to this information.

5. California Consumer Privacy Act (CCPA / CPRA)

If you are a California resident, you have specific privacy rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to Know & Access: Request details about the categories and specific pieces of personal data collected.

  • Right to Delete: Request deletion of your personal information, subject to legal exceptions.

  • Right to Correct: Request correction of inaccurate personal information.

  • Non-Discrimination: We do not discriminate against anyone for exercising their privacy rights.

  • No Sale or Sharing of Personal Data: We do not sell, rent, or share your personal information to third parties for monetary or valuable consideration.

To exercise any CCPA rights, please submit a written request to info@sozointegrativewellness.com.

6. Cookies & Tracking Technologies

We use cookies and similar tracking tools to optimize user browsing experience, analyze site traffic, and personalize content. You can manage or disable cookies through your individual browser settings.

7. Information Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

8. Accessibility Commitment

We are committed to digital accessibility for all users, including individuals with disabilities. If you encounter any barriers accessing any portion of our website, please email info@sozointegrativewellness.com or call +1 (424) 470-7222 for assistance.

9. Intellectual Property & Registered Trademarks

All content, page designs, domain names, graphics, logos, images, text, and brand assets on this website are the exclusive property of SOZO INTEGRATIVE WELLNESS and SOZO HEALTH, INC. (DBA SOZO Acupuncture), or their respective licensors, and are protected by applicable federal, state, and international copyright and trademark laws.

Specifically, “SOZO Integrative Wellness” is an officially registered trademark/service mark owned by SOZO INTEGRATIVE WELLNESS, filed and registered with the State of California.

Nothing contained on this website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or brand element displayed on the website without the express prior written consent of the respective legal entities. Unauthorized reproduction, distribution, modification, or commercial use of our registered mark, practice names, or copyrighted content is strictly prohibited and subject to full legal enforcement under California state law.

10. Medical Disclaimer & Limitation of Liability

Content provided on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for specific health concerns. SOZO Integrative Wellness / SOZO Health, Inc. (DBA SOZO Acupuncture) shall not be liable for any damages arising from the use of this website.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For any questions or privacy concerns, please reach out to us at info@sozointegrativewellness.com.

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