Clinic Policies & Practice Guidelines
Ensuring Smooth Operations, Respect, and Exceptional Care in Torrance, CA
Our clinic policies are thoughtfully designed to respect your time, maintain a tranquil healing environment, and allow our team to deliver the highest standard of personalized care to every patient. If you have any questions regarding our policies prior to your visit, our front desk team is always happy to assist you.
Clinic Policies
Appointment & Cancellation Policy
Reserved Time for Your Healing
Your appointment time is reserved exclusively for you. We encourage patients—especially first-time visitors—to arrive 10 minutes early to settle in, check-in, and complete any outstanding health forms.
24-Hour Notice Required
We understand that unexpected emergencies and life events occur. If you need to cancel or reschedule your appointment, we kindly request at least 24 hours' advance notice.
Late Cancellations & Missed Visits
Appointments canceled with less than 24 hours' notice, as well as missed appointments without prior notice (no-shows), may be subject to a standard cancellation fee. This policy allows us to accommodate other patients who may be awaiting care.
Late Arrival Policy
Arriving Late for Your Appointment
We make every effort to maintain a punctual schedule out of respect for all our patients. If you arrive late for your scheduled session:
Your treatment time may be shortened to avoid delaying the patient scheduled immediately after you.
If you arrive significantly late, your appointment may need to be rescheduled to ensure you receive the full therapeutic benefit of your care plan. (Applicable fees may apply).
Insurance & Benefit Verification
What to Bring
If you intend to utilize your health insurance benefits, please bring your physical insurance card and a valid photo ID to your first visit.
Verification Disclaimer
While our SOZO billing team works diligently to verify your benefits prior to your arrival, insurance verification is an estimate of benefits and does not guarantee payment by your carrier.
Patient Responsibility
Patients are ultimately responsible for any co-pays, deductibles, coinsurance, or services determined to be non-covered by their specific insurance plan.
Financial Policy & Payment Terms
At SOZO, we believe in complete financial transparency so you can focus entirely on your health without unexpected surprises.
Payment Timing
Payment for all co-pays, deductible portions, or self-pay services is due at the time of service.
Accepted Payment Methods
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and HSA (Health Savings Account) / FSA (Flexible Spending Account) cards.
Insurance Balances
Any outstanding balances remaining after insurance claims have been processed by your carrier are due upon receipt of your statement.
Account Status
Outstanding balances must be resolved prior to scheduling future treatment sessions.
Integrative Medicine
& Safety Guidelines
Medical Care & Environment Standards
Prescription Medications & Existing Care
Please continue taking all prescription medications as directed by your primary care physician or medical provider. Acupuncture and botanical medicine at SOZO are designed to safely complement—never replace—your existing conventional medical care. Please inform your practitioner of all current medications during your consultation.
Fragrance-Free Healing Sanctuary
To protect patients and staff with respiratory sensitivities, chemical allergies, or severe migraines, we kindly request that all visitors refrain from wearing strong perfumes, colognes, or scented body lotions when visiting our Torrance clinic.
Mobile Device Etiquette
To preserve a peaceful, restorative atmosphere for everyone resting in our treatment rooms, please silence all mobile phones and electronic devices upon entering our space. If you must take an urgent call, please step outside or consult our front desk team.
Custom Herbal Formulas & Wellness Products
Personalized herbal formulas, dietary supplements, and targeted topical remedies are tailored specifically to your unique internal biology.
Non-Refundable Policy: Due to clinical safety regulations and the customized nature of health products, opened herbal formulas, custom botanical blends, and prescription-grade supplements are non-refundable.
Unopened Items: Unopened retail products in original packaging may be returned within 14 days of purchase with a valid receipt.
Clinic Comfort & Safety Protocols
Guests & Family Members
To maintain quiet privacy throughout our treatment areas, only scheduled patients are permitted in treatment rooms unless physical assistance or a translator is required.
Verification Disclaimer
While our SOZO billing team works diligently to verify your benefits prior to your arrival, insurance verification is an estimate of benefits and does not guarantee payment by your carrier.
Patient Responsibility
Patients are ultimately responsible for any co-pays, deductibles, coinsurance, or services determined to be non-covered by their specific insurance plan.
Communication & Privacy Standards
Patient Privacy & Support Between Visits
Questions Between Appointments
Healing is a continuous process. If you have questions about your treatment plan, herbal dosages, or scheduling between visits, please reach out via phone or our patient portal.
HIPAA & Privacy Protection
Your personal health information is strictly protected in accordance with federal HIPAA privacy regulations. We are committed to maintaining absolute confidentiality and providing a secure, respectful healthcare environment.